FAQs

Go to the Login page and sign in with the email address you used when you signed up. Once you are in, you land on your account page.

On the Login page, use Lost your password? and enter the email address on your account. We will email you a link to set a new one.

• Check your junk or spam folder — it comes from Alpine Training Project at [email protected].
• Add that address to your contacts so it is not filtered again.
• Give it a few minutes; email can be slow to arrive.
• Make sure you entered the same email address you signed up with.

Still nothing? Email us and we will sort it out.

Passwords are case sensitive, so check Caps Lock. If your browser filled the box for you it may be storing an old password — clear the field and type it by hand. If it still refuses, reset your password using the link above.

Yes. Open your account page and choose Edit profile. You can change your name, email address and password there.

No. One account covers everything — your online workouts, any in-person class you book and, if you teach for us, your instructor tools.

It is at alpinetrainingproject.com/account, and it is also the Account link in the menu. Everything lives there: your membership and its end date, your personal details, your invoices and a record of your activity.

Sign in, open your account page and use the Online Workouts button at the top. If you cannot see that button, your membership may not be active yet — check the status on the same page.

Sign in and open your account page — there is an Instructor Dashboard button alongside Online Workouts. That is where you create and manage your classes and reach your instructor materials.

Account page → Edit profile. Changing the email address there also changes the address you log in with, so make sure it is one you can receive mail at.

Nine times out of ten you are signed out — check the menu for Login. If you are signed in, look at your membership status on your account page: access follows the membership, and an expired one hides the content. If the status looks right and content is still missing, email us.

Choose what you want from Programs and follow the checkout. You will create an account (or sign in) and pay securely by card. In-person classes are booked the same way, from the class page itself.

Credit and debit cards, taken through our secure payment provider. We never see or store your full card number.

On your account page, under Invoices — click View all to see every payment with its date, amount and membership.

Payments usually apply straight away, but occasionally the confirmation lags.

• Wait a minute or two, then reload your account page.
• Sign out and back in — that refreshes what your account can reach.
• Check the membership status on your account page.

If it still has not appeared, email us with the address on your account and roughly when you paid, and we will put it right. Please never send your card number by email.

Yes — there is a one week free trial of the online training programs. You will find it on the home page and on the Online Program page.

Refund terms are shown at the point of purchase, and some bookings — in-person classes in particular — are final because places are limited. If you are unsure where you stand, email us and we will look at it with you.

Open your account page. The panel at the top lists each membership with its status and expiry date, and just below it you will find the full terms — what you paid, how long it runs and whether it renews.

• Active — you are all set, with access until the date shown.
• Pending — we have your signup but the payment has not completed yet. Finish checkout and it turns active.
• Expired — the term has ended. Buy again to pick up where you left off.
• Cancelled — cancelled at your request.

The expiry date sits next to the membership name on your account page. That date is when access stops.

It depends which one you hold, so trust your own account rather than a general rule: the terms under Your membership terms on your account page say plainly whether it renews or simply ends on the date shown.

Sign in, open your account page, and use the Cancel Membership link in the membership panel at the top. It takes effect straight away and no further payment is taken.

Check the expiry date on your account page — it tells you what you have already paid for. If anything about the dates looks wrong after you cancel, email us before your access ends and we will check it.

Absolutely. Your account, your history and your progress stay put. Sign in and buy again whenever you are ready — there is no need to make a second account.

In-person classes run in small groups, so places are held for you and are usually final. Email us as early as you can and we will do what we can.

Reload holding Shift (Ctrl+F5 on Windows, Cmd+Shift+R on a Mac). If that does not do it, clear your browser cache and cookies, then sign in again. Trying a private window or a second browser tells you whether the problem is your browser or your account.

Check your internet connection, then refresh the page. Ad blockers, privacy extensions and VPNs are the usual culprits — pause them for this site. Failing that, try another browser or device.

That is almost always cookies. Allow cookies for alpinetrainingproject.com, and avoid “block all cookies” or strict privacy modes. Signing in again after clearing your cache usually settles it for good.